Why Quality Matters in Medical Transport: A Real Story About Trust vs. Cost

A client reached out last week for a wheelchair transport quote for her husband.
After reviewing her options, she selected another company that was $60 lower. We completely understood — every family chooses what feels right in the moment.

This morning she called again, but this time to share her experience.
The transport arrived late.
There was another passenger already on board — something she was not informed of.
And the ride felt rushed and uncomfortable for her husband, who was already nervous about his appointment.

She said, ‘We’ve used SGM before… and now I realize the peace of mind was worth far more than the $60.’

At SGM, this is exactly why our Concierge & Elite service exists.
Private vehicles.
Dedicated rides.
Unhurried, attentive care.
Professional, trained staff who understand the importance of comfort, dignity, and reliability.

We don’t compete to be the cheapest.
We exist to be the most trusted.